1. Service Limitations and Exceptional Circumstances
The user acknowledges that under certain exceptional circumstances, service operators may be unable to honor confirmed bookings. These situations may arise due to, but are not limited to:
- Adverse climatic conditions
- Labor unrest or strikes
- Insolvency or financial issues
- Operational or business exigencies
- Government policies, restrictions, or orders
- Technical or system failures
- Any other unforeseen or unavoidable circumstances
If Agra Carvia receives prior notice regarding the likelihood of such disruptions, we will make every reasonable effort to:
- Provide a similar alternative service, or
- Refund the booking amount after deducting applicable service charges
Agra Carvia operates solely as a facilitator for booking services. Therefore, Agra Carvia shall not be held liable for the failure, actions, or decisions of the actual service provider. Customers may be required to directly contact the service operator for further assistance, resolutions, or refunds.
2. Technical Failures and Modifications
In situations where technical issues or other failures occur, previously confirmed services may be substantially modified or may not be provided at all.
In such cases:
- Agra Carvia will refund the amount received from the customer (after applicable cancellation or administrative charges).
- Upon issuing such a refund, Agra Carvia’s liability stands fully discharged.
- Any additional financial losses, liabilities, or expenses arising from such circumstances shall be borne solely by the user.
3. Limitation of Liability
The user agrees that the maximum liability of Agra Carvia, under any situation or circumstance, is limited to the refund of the amount received for the specific service, minus any applicable charges such as:
- Cancellation fees
- Processing fees
- Refund charges
Under no circumstances shall Agra Carvia be liable for any loss, damage, inconvenience, or additional expenses beyond the amount charged for its service.
4. Exclusion of Damages
Agra Carvia and its partners or suppliers shall not be liable for any type of damages, including but not limited to:
- Direct or indirect damages
- Incidental or consequential damages
- Loss of profits or data
- Punitive or special damages
This includes damages arising out of:
- Use or inability to use the website
- Delays in accessing services
- Incorrect or unavailable information
- Software or system issues
- Issues related to third-party services
Claims based on contract, tort, negligence, strict liability, or otherwise are also excluded.
5. Distance Calculation Policy
For all bookings made through our official website www.agracarvia.com:
- Total travel distance is calculated Garage to Garage,
meaning the distance is counted from the point the vehicle leaves the garage until it returns.
6. Pricing Conditions
Prices displayed on the website apply to most locations across India. However, the following routes or regions follow separate pricing structures:
- Leh–Ladakh
- Char Dham Yatra
Customers are advised to confirm updated rates for these specific regions before booking.
7. Acceptance of Terms
By making a booking or using the services of Agra Carvia, the user confirms that they have read, understood, and agreed to these Terms & Conditions.