This Privacy Policy applies to the official website of Agra Carvia, accessible at www.agracarvia.com. We respect the privacy of our users and are committed to protecting the personal information shared with us. We follow appropriate standards and security practices to safeguard all data we collect.
By using our website, contact center services, or any other service provided by Agra Carvia, you acknowledge and agree to the terms of this Privacy Policy. Please read the policy carefully to understand how we collect, use, store, and protect your information.
1. Scope of This Privacy Policy
This policy applies to all interactive features, services, and digital platforms that:
- Are owned or controlled by Agra Carvia
- Are available through the services we provide
- Interact with or incorporate this Privacy Policy
By using any of these services or submitting your information, you consent to the practices described herein.
2. Information We Collect
We may collect the following personal and service-related information:
2.1 Personal Details
- Name
- Mobile number
- Email address
These details help us identify you as a unique user and provide efficient and reliable service.
2.2 Travel Information
We collect specific travel-related details only when you make a booking request with us, including:
- Current location
- Pickup time
- Source address
- Destination location
2.3 Service Interaction Data
We may also collect:
- Feedback and ratings
- Communication preferences
- Any additional information shared voluntarily via form submissions or customer support interactions
3. How We Use Your Information
The information collected is used for the following purposes:
- To identify users and process bookings
- To improve our services and customer experience
- For internal record keeping
- To send booking-related notifications to you, our service partners, or associates
- To communicate important updates, offers, or service-related information
- To request feedback or conduct market research to enhance our offerings
We may occasionally share trip-related details with our trusted service partners or drivers to fulfill your request.
4. Marketing & Communication
We may use your email address or mobile number to send:
- Information about new services
- Special offers
- Promotional content
- Relevant updates from Agra Carvia
We may also contact you for feedback, surveys, or customer experience improvements.
You may opt out of marketing communication at any time by contacting us.
5. Data Security
We are committed to ensuring that your information is secure.
We have implemented appropriate technology, encryption measures, and security protocols to prevent unauthorized access, misuse, or disclosure of your personal data.
6. Sharing of Information
By using our website, contact center, or booking services, you agree that Agra Carvia may share your information with:
- Service partners (including third-party drivers or operators)
- Authorized government agencies, when legally required
We do not sell or rent your personal information to any third party under any circumstances.
7. Consent for Data Collection
By contacting us, submitting a form, or making a booking through our website or customer support center, you consent to:
- The collection of your personal information
- The use of your data as described in this policy
- The disclosure of your data to service partners for fulfilling the service request
8. Policy Updates
Agra Carvia may update or modify this Privacy Policy from time to time. Any changes will be posted on this page.
Your continued use of our website or services constitutes acceptance of the updated terms.
9. Your Rights
If you believe that any information we hold about you is incorrect or incomplete, you may contact us immediately at:
Email: agracarvia@gmail.com, info@agracarvia.com
We will promptly correct or update any inaccurate information.
10. Contact Us
If you have any questions regarding this Privacy Policy, data usage practices, or your personal information, you may write to us at:
Website: www.agracarvia.com
Email: agracarvia@gmail.com , info@agracarvia.com